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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mitchell Tindell

Mitchell Tindell

November 13, 2024

1  out of  5
rating by Mitchell Tindell
"Avoid this agent and State Farm in General. Hurricane Ian destroyed more that 55% of my roof back in September of 2022. Over the next 18 months of fighting and back and forth with State Farm they denied my claim saying that less than 30% was damaged, even though I had 4 different roofers and even a city adjuster say that was incorrect. I had to pay out of pocket for the repairs, which were way more than just 30% of my roof. Fast forward to September of 2024 and just before Hurricane Milton, State Farm sends me a notice that as of Jan 1 of 2025 they will not be renewing my homeowner's policy due to the condition and age of my roof. They deny my claim for damage and now know its damaged and so they drop my policy. And today, of all days I get a call from none other than my agents office to thank me for my business and to wish me happy birthday. This agent is off her rocker or her meds. That takes a lot of nerve. Avoid this woman, don't give this toxic person any of your hard-earned money."
We responded:
"Mitchell, Thank you for your feedback. We understand the challenges involved in navigating claims after hurricanes, and we are committed to supporting our customers through these processes. The handling of claims and coverage decisions is guided by policy terms and State Farm’s underwriting guidelines, which sometimes lead to difficult decisions. Regarding our recent call, our intent was simply to reach out in appreciation as we do for all of our customers. We understand that timing is important, and we will continue to keep that in mind in our future communication."
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Ramon Valerio

May 16, 2024

5  out of  5
rating by Ramon Valerio
"I would like to say a few things about Laura Brauch - stated farm agent and insurance company. for the past 10 years. I’ve been alongside with Laura and her ability to help others and be there when you need her, or her team, you guys are amazing. She’s also in any other way the person you need in when it comes to insurance agency. she’s a kind person always Available for you, I only speak to her twice in all those years but her team are there a all time. you guys are awesome. Thank you for your service."
We responded:
"Thank your Ramon! We appreciate your business and loyalty!"
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Jennifer Wahl

November 14, 2023

5  out of  5
rating by Jennifer Wahl
"Courteous staff!!"
We responded:
"Thanks Jennifer! "
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Donald Grump

November 3, 2023

1  out of  5
rating by Donald Grump
"State Farm is a terrible company that will bail on you,offer terrible customer service and over charge you stay clear unless you want a worst case scenario"
We responded:
"I'm sorry you've had a bad experience. I don't see you listed as one of our agency's customers. I would encourage you to reach out to your agent for assistance or directly with State Farm to address your specific situation. "
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Julia Ladd

September 23, 2023

5  out of  5
rating by Julia Ladd
"Wonderful, Wonderful Experience! Took care of all my needs ❤️"
We responded:
"Thank you for your review Julia! Laura Brauch's State Farm Agency's goal is to assist all of our customers needs promptly and efficiently. "
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Leonel Diaz

September 22, 2023

1  out of  5
rating by Leonel Diaz
"Practices Discrimination against the elderly"
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Richard Farah

September 14, 2023

5  out of  5
rating by Richard Farah
"Best of the best. Easy to work with and always answers our questions. The trust you need is Laura Brauch and her Team."
We responded:
"Thank you for your continued trust Richard! It's always a pleasure working with you as well. "
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Rhonda Mason

June 27, 2023

5  out of  5
rating by Rhonda Mason
"Professional friendly staff"
We responded:
"Thank you for the review, Rhonda! It’s always a pleasure working with customers like you! "
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Mohammed Rahimi

June 14, 2023

5  out of  5
rating by Mohammed Rahimi
"I called the agency and Miss Evelyn was nice and answered all my questions"
We responded:
"Thank you for the 5 star review Mohammed! We are very fortunate to have Evelyn as our receptionist "
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Toni Sanchez

May 19, 2023

1  out of  5
rating by Toni Sanchez
"This office will not answer the phone! Straight to voicemail every time u call. Will be changing agents."
We responded:
"I’m sorry that we may not have been able to answer the phone when you called. We are quite often with other customers or on the other line. If you leave us a message we do return the call as soon as we are available, quite often within 15-20 minutes "
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Eric Thompson

March 30, 2023

5  out of  5
rating by Eric Thompson
"Maribel Lucas provided us with extrodinary service in her professional development of our insurance plan. Her interpretation of the policies clarified and comforted us. We are very grateful."
We responded:
"We are very grateful for the 5 star review. It’s always our pleasure assisting new customers wit their insurance needs."
Profile photo of Tina Mullis

Tina Mullis

March 12, 2023

5  out of  5
rating by Tina Mullis
"I was looking for commercial insurance and waiting a while to get any answers on quotes. I called Laura and she got right on it! The landlord for my store wants everything in full detail. Every day Laura was having to add more details. She was very patient and did such a great job at helping me get everything they needed. I highly recommend this State Farm agent and company!"
We responded:
"Thank you for trusting our agency with your commercial insurance needs. We appreciate your patience during the process and wish you the best of luck with your new business location! "
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Angel Allen

January 27, 2023

5  out of  5
rating by Angel Allen
"I am very pleased with Laura Brauch and the entire staff at this office. They are always very helpful and kind. They look out for their customers and give the very best care. I trust them and am grateful to have them."
We responded:
"We appreciate the kind words Angel! We are thankful for the faith and trust you have placed in the Laura Brauch State Farm Insurance Agency for all these years! "
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Yani

January 24, 2023

5  out of  5
rating by Yani
"I spoke to Dani she helped me understand what i was covered for and how Florida Insurance works she is very knowledgeable and answered all my questions if you need insurance I 100% recommend you go to her for all your insurance needs !"
We responded:
"Thank you so much for the 5 star review Yani! Dani is our newest team member! We are so thankful you had a wonderful experience with her and the Laura Brauch State Farm Insurance Agency!"
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Steven Kowalski

November 17, 2022

5  out of  5
rating by Steven Kowalski
"Laura and her team care about their clients and are always there to help. She is great at what she does!"
We responded:
"Thank you Steve. We appreciate your voice of confidence in our State Farm agency "
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Tracy McGee

November 17, 2022

5  out of  5
rating by Tracy McGee
"I’ve known Laura for over 40 years! She’s trustworthy, kind, organized, and diligent. She knows her stuff! Her office is always willing to answer questions and get back to you promptly."
We responded:
"Thank you for the 5 star review and the kind words about our State Farm Agency "
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Steve Siegal

October 31, 2022

5  out of  5
rating by Steve Siegal
"Responsive and very helpful issuing a plan in the midst of a hurricane. Impressive business."
We responded:
"Steve, we are glad to have helped you through this hurricane and appreciate your 5-Star Google Review about our hard-working insurance office. Thank you for allowing our State Farm Insurance Agency to take care of your policies and get you coverage when you needed it most. We look forward to helping you with all of your insurance needs."
Profile photo of Durwood Shilling

Durwood Shilling

August 22, 2022

5  out of  5
rating by Durwood Shilling
"Good people. Good service."
We responded:
"Thank you so much for your review! We might have to use that as a slogan for my State Farm Agency! Out of all the agencies in SW Florida, thanks for choosing us for your insurance needs. -Laura"
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Rosaura N'Hari

April 26, 2022

5  out of  5
rating by Rosaura N'Hari
"Excellent service and staff."
We responded:
"Rosaura - Thank you so much for leaving my State Farm insurance agency a 5-star review. We're glad you chose us for your insurance needs. - Laura"
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Sally C

April 10, 2022

5  out of  5
rating by Sally C
"I have been a customer of Laura Brauch for many, many years. Laura and her team have always been so helpful with anything I ask about or need help with, and they always give wonderful customer service! I recently wanted to change my homeowners insurance since the new rate was very high, so I called Laura’s agency and she helped with getting a new insurance company for me with a much lower rate! I also had to get a 4-point inspection since my home is over 20 years old and Laura and her team even referred an inspector to me who could do the inspection. Everything worked out and I got my new, lower homeowners insurance! While talking with Laura during signing my new homeowners insurance policy, I mentioned to her that I’ve been thinking about refinancing my house and saw that she had Rocket Mortgage pamphlet in her office, so we talked about that and she helped me with some paperwork and sent it to Rocket Mortgage and put me in touch with someone there. The refi process with Rocket Mortgage was one of the easiest things I have ever done and it was all done online!! Thanks, Laura and your awesome team for everything you do for me with car insurance (and my kids car insurance too) along with homeowners insurance, and also with my refi with Rocket Mortgage! You all are the Best!!"
We responded:
"Hi Sally! – Thanks so much for taking the time to share your experience with my State Farm agency. It means a lot. I’m glad that your home was able to get insured. Thank you for your continued business and my team and I look forward to helping you for years to come! -Laura"
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Diddier Martinez

April 8, 2022

5  out of  5
rating by Diddier Martinez
"Mi agente de seguros. Buen servicio siempre!!!"
We responded:
"(Original) We appreciate your review, Diddier! Thank you for your kind words. -Laura (Translated by Google) ¡Agradecemos tu reseña, Diddier! Gracias por sus amables palabras"
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luz DeSousa

July 20, 2021

5  out of  5
rating by luz DeSousa
"I have been a customer of Laura Brauch for many years and have received exceptional service."
We responded:
"Thank you so much for your kind words. We feel privileged to assist our customers with their auto insurance, home insurance or renters insurance needs. We appreciate your business 😊"
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Jose Barrera

May 25, 2021

5  out of  5
rating by Jose Barrera
"was removed because of my son. Which was understandable.spoke with Arleen who was very patient with me.so after a week of back and forth im back.no place like home....."
We responded:
"We appreciate you Jose"
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hector medina

May 19, 2021

4  out of  5
rating by hector medina
"Freindly atmosphere"
We responded:
"Thanks Hector! Thankful for your business"
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CleoSpiritualPalace INC

April 9, 2021

1  out of  5
rating by CleoSpiritualPalace INC
"Arleen Torres was not very helpful I am very disappointed asking for a quote for my son and up by adding him in my insurance without my permission hopefully she fix the problem soon"
We responded:
"I’m sorry for the misunderstanding. When you called you asked us to add your son as a driver as he resides with you. I understand your frustration with pricing, teenage drivers do increase the cost"